Refund Policy

Last updated: 2025-10-21

We’re committed to delivering a reliable and high‑quality AI watermark removal experience. To ensure fairness and protect user experience, we provide the following refund policy.

Refund Eligibility

• Refund requests must be submitted within 3 days of purchase (based on the payment timestamp).
• During this period, the account must have processed no more than 3 files in total (including image or video watermark removal).
• If the service experiences major technical failures or fails to deliver the promised functionality, you may request a refund regardless of the above conditions.

Non‑Refundable Situations

• Orders placed more than 3 days ago.
• Accounts that have processed more than 3 files during the refund window.
• Abuse or malicious use of the refund mechanism.
• Free trial or promotional credits.

Refund Process

1. Send your refund request to [email protected], including:
   • Registered email address
   • Order number
   • Brief description and optional screenshots/logs (e.g., error messages)
2. We’ll review your request within 2 business days.
3. Approved refunds will be returned to your original payment method. The arrival time may vary depending on your payment provider.

Additional Notes

• Long‑term subscriptions (monthly/yearly plans) are generally not eligible for refunds beyond the conditions above, but you can cancel auto‑renewal at any time.
• One‑time credit pack purchases follow the same refund rules.
• NoWatermark reserves the right to decline refund requests that indicate abuse of this policy.

If you have any questions, please contact [email protected].